Customer License Agreement

Last updated: January 15, 2026

This Customer License Agreement ("Agreement") governs your access to and use of the Done.ai portal and platform services. By accessing or using our services, you agree to be bound by these terms.

1. Scope and Purpose

This Agreement establishes the terms under which Done.ai Group AB ("Done.ai," "we," "us") provides software and services to you, the customer ("Customer," "you"). The Agreement covers all services accessed through the Done.ai platform, including but not limited to CRM, accounting, invoicing, marketing, and other business management tools.

2. Definitions

Account: Your registered user account that provides access to Done.ai services.

Documentation: The user guides, technical documentation, and help resources provided by Done.ai.

Order: Your purchase or subscription to Done.ai services, including any applicable service level and pricing.

Service Data: All data, content, and information you submit, upload, or generate through use of the Services.

Third-Party Services: Services or integrations provided by parties other than Done.ai that may be accessible through our platform.

3. Access and Use

3.1 Done ID Registration

To access the Services, you must register for a Done ID account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify Done.ai of any unauthorized use of your account or any other breach of security.

3.3 Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable regulations
  • Attempt to gain unauthorized access to any portion of the Services
  • Interfere with or disrupt the integrity or performance of the Services
  • Use the Services to transmit any viruses, malware, or other malicious code
  • Reverse engineer, decompile, or disassemble any component of the Services
  • Remove, alter, or obscure any proprietary notices on the Services

4. Services and Support

Done.ai will provide the Services as described in your Order, including access to the platform, Documentation, and standard customer support. Support response times and service levels vary by subscription tier. We reserve the right to modify or discontinue features with reasonable notice to customers.

5. Fees and Payment

5.1 Payment Terms

Fees are as specified in your Order. All invoices are due and payable within 30 days of the invoice date unless otherwise specified. Payments must be made in Norwegian Kroner (NOK) or other agreed currency.

5.2 Taxes

All fees are exclusive of applicable taxes, duties, and similar government charges. Customer is responsible for all such taxes except those based on Done.ai's net income.

5.3 Late Payment

Late payments may be subject to interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. Done.ai reserves the right to suspend Services for non-payment after providing reasonable notice.

6. Intellectual Property

Done.ai retains all right, title, and interest in and to the Services, including all related intellectual property rights. No rights are granted to you other than as expressly set forth in this Agreement. You retain all rights to your Service Data, and Done.ai does not claim ownership of any content you submit to the platform.

7. Data Protection

Processing of personal data in connection with the Services is governed by our Data Processing Agreement (DPA), which forms part of this Agreement. Done.ai will process personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

8. Liability and Warranties

8.1 Services "As Is"

The Services are provided "as is" and "as available." Done.ai makes no warranties, express or implied, regarding the Services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.2 Limited Liability

To the maximum extent permitted by law, Done.ai's total liability arising out of or related to this Agreement shall not exceed the amounts paid by Customer to Done.ai during the twelve (12) months preceding the event giving rise to liability.

8.3 Exclusion of Damages

In no event shall Done.ai be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.

9. Termination

Either party may terminate this Agreement for material breach if the breach remains uncured for 30 days after written notice. Done.ai may suspend Services immediately if Customer's use poses a security risk or violates this Agreement. Upon termination, Customer's right to access the Services will cease, and Customer will be responsible for exporting any Service Data before termination.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Norway, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden.

11. Changes to Agreement

Done.ai reserves the right to modify this Agreement at any time. We will provide notice of material changes by email or through the platform. Your continued use of the Services after such notice constitutes acceptance of the modified Agreement.

12. Contact

For questions about this Agreement, please contact us atlegal@done.ai or:

Done.ai Group AB
Birger Jarlsgatan 2
114 34 Stockholm
Sweden