This Customer License Agreement ("CLA") governs access to and use of the Done.ai portal and platform services (the "Services") by the customer accepting these terms ("Customer", "you"). The Services are provided by the Done.ai entity responsible for your region or country ("Done.ai", "Supplier", "we", or "us").
By accessing or using the Services, you agree to be bound by this CLA.
This CLA governs access to and use of the Done.ai portal and platform (the "Done Portal"), including identity, access management, and license administration for services made available through the platform.
Done.ai operates the Done Portal as a distribution and access layer for both Done.ai services and third-party or white‑label services made available under separate service terms. This CLA does not replace or modify any service-specific agreements applicable to such services.
"Account" means the Customer’s account for accessing the Services.
"Documentation" means user guides, technical documentation, and policies made available by Done.ai.
"Order" means an order form, subscription plan, or online checkout confirming the Services, fees, and term.
"Service Data" means data submitted to or generated by the Services, excluding personal data governed by the DPA.
"Third-Party Services" means services made available through the Done Portal that are provided by third parties or white-label partners under their own terms.
Access to the Done Portal and Services requires registration of a user account through Done ID, Done.ai’s identity and access management solution. Customer is responsible for ensuring that users are authorized and comply with this CLA.
Done.ai provides the Done Portal as a centralized interface for authentication, access control, and license management across multiple services. Done.ai does not operate, control, or assume responsibility for third-party or white-label services unless expressly stated in an applicable service agreement.
Customer shall use the Done Portal and Services in compliance with applicable law and Documentation. Customer shall not misuse, interfere with, or attempt to gain unauthorized access to the platform or underlying services.
Customer is responsible for maintaining the confidentiality of Done ID credentials and for all activity performed through the Account.
Done.ai will provide the Services in accordance with the applicable Order and Documentation.
Support, service levels, and maintenance windows (if any) are described in the applicable Order or Documentation.
Done.ai may update or modify the Services to improve functionality, security, or compliance, provided that such changes do not materially reduce core functionality.
Customer shall pay all fees specified in the applicable Order.
Unless otherwise stated, invoices are payable within thirty (30) days. Late payments may accrue interest as permitted by law.
Fees are exclusive of taxes, duties, or levies, which Customer is responsible for paying.
Done.ai retains all rights, title, and interest in and to the Services, Documentation, and related intellectual property.
Done.ai retains all rights, title, and interest in and to the Services, Documentation, and related intellectual property.
Customer may provide feedback, which Done.ai may use without restriction or obligation.
Each party shall protect the other party’s confidential information using reasonable measures and shall use such information solely to perform under this CLA, except as required by law.
Done.ai processes personal data primarily in its role as provider of the Done Portal, Done ID, and license management functionality. Personal data processed within individual services accessed through the Done Portal may be processed by third‑party or white‑label service providers acting as independent data processors or controllers.
To the extent Done.ai processes personal data on behalf of Customer in connection with the Done Portal or Services operated by Done.ai, such processing is governed exclusively by the Done.ai Data Processing Agreement (DPA) available at https://www.done.ai/data-processing-agreement, which is hereby incorporated into this CLA by reference.
Where Customer accesses third‑party or white‑label services (including, without limitation, Done CRM powered by SoftSync) via the Done Portal, personal data processing for such services is governed by the applicable service provider’s data processing agreement and terms. Done.ai is not responsible for personal data processing performed by such providers beyond the platform-level processing described above.
In the event of any conflict between this CLA and the DPA with respect to personal data processing by Done.ai, the provisions of the DPA shall prevail.
The Services may integrate with or enable access to third-party services. Done.ai is not responsible for third-party services, which are governed by their own terms. Customer is responsible for reviewing and accepting those terms.
Each party warrants that it has the authority to enter into this CLA. If the Customer is a legal entity, the individual accepting this CLA on behalf of the Customer represents and warrants that they have full authority to bind the Customer to these terms. If such individual does not have the required authority, they must not accept this CLA or use the Services on behalf of the Customer.
Except as expressly stated, the Services are provided "as is" and "as available". Done.ai disclaims all implied warranties to the fullest extent permitted by law.
To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special, or consequential damages. Each party’s total liability under this CLA shall be limited as set out in the applicable Order. These limitations apply notwithstanding the form of action.
This CLA begins on acceptance and continues for the term specified in the applicable Order.
Either party may terminate for material breach if not cured within thirty (30) days of notice.
Upon termination, Customer’s access to the Services will cease, and outstanding fees become immediately due, subject to the DPA regarding personal data.
This CLA is governed by the laws specified in the applicable Order or, if none, the laws of the Supplier’s principal place of business. Disputes shall be resolved in accordance with the dispute resolution clause in the applicable Order.
Customer may not assign this CLA without Done.ai’s prior written consent, except in connection with a merger or sale of all or substantially all assets.
This CLA, together with the applicable Order and the DPA, constitutes the entire agreement.
Updates to this CLA may be made by Done.ai with reasonable notice; continued use constitutes acceptance.
If any provision is held unenforceable, the remainder shall remain in effect.
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